Delivery & Refunds
We offer a 30 day returns policy.
If you are unhappy with your product please return it to us for a full refund within 30 days.
Please note all items are expected to be in a good new saleable condition with all original packaging.
If they are not received at our end in the same as new condition your return may be rejected. You will be responsible for the return shipping costs.
We also have the right to minus the money for shipping cost if your order was sent for free when you return the items, depending on the reason for them being sent back.
(why?) As a small business we can't afford to lose the money on the shipping cost if you wish to return the items.
Out of stock items
If an item is listed as currently out of stock, that means it is being ordered in from our suppliers. our ranges are kept in stock at all times.
The typical turn around for ordering an out of stock item on a "backorder" is 3 days. We get multiple deliveries a week so you should never be waiting long.
If there is something you would like to order that is not listed on our website we will be happy to try and order it.
Part Shipping/Splitting Orders
WE DO NOT SPLIT OR PART SHIP ORDERS - If this is something you need us to do you would have to contact us and agree to pay a second shipping charge (regardless of order size) and our staff will be happy to assist with this.
We aims to deliver orders to UK customers within 1-2 working days as we understand how important it is for you to receive your goods when you expect them. We advise you make sure someone is available at your delivery address within working hours to sign for your order.
All our orders are sent with either Royal Mail or a UK based tracked courier service. If your order ships with a courier service you will receive either an email or text message letting you know when to expect the delivery to take place, and giving you the option to arrange delivery at a convenient time. Otherwise, Royal Mail will deliver via your normal post.
UK Shipping Rates & Delivery Times
Please keep in mind that we cannot guarantee delivery times as they are only estimates. Regrettably, we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates.
UK Next Day Delivery (Weekdays)
To take advantage of our next day delivery service, you will need to place your order before 1 pm GMT Monday to Thursday. If you place your order after 1 pm GMT Friday, it will be delivered on Tuesday. If you want to get next day delivery on a Friday before 1 pm, please select Saturday delivery from the drop-down menu.
Please note our standard shipping is Royal Mail 24 and costs £3.99 - This is almost always next day but is not a next day service so if you absolutely need your items next day please select Next Day Courier
If you pre-order something and cancel that order before 24 hours before release then you will be charged for shipping. Please let us know by the following Thursday after pre-orders go live, This is because we pay for shipping in advance for pre-orders.
Delivery & Carriage Charges
1.If the goods are lost or damaged in transit, please let us know within 24 hours of the expected delivery date. We will pay for replacements on receipt of proof.
2. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
3. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 24 hours. We will pay for replacements on receipt of proof.